Communication & Collaboration - Portland School District

Chat/Instant Messaging

PPS uses Google Hangouts Chat as the district's instant messaging tool. Hangouts Chat is a business-focused, online tool that makes it easy to collaborate with your team through 1:1 chats or a dedicated group workspace.

Available To	PPS Staff
Requirements For Service	A current PPS Network account
How To Get This Service	apps4pps.net accounts are automatically provisioned for Staff
Service Home Page	https://www.pps.net/Page/12357
Resources and Documentation	https://support.google.com/hangoutschat#topic=7649316
Support	https://support.pps.net
Service Owner	OTIS - Client Services
Service Availability	Available inside and outside of the PPS network
Feedback	itfeedback@pps.net

Email & Calendar

PPS uses Google Gmail and Calendar for district emailing and calendaring. These can be accessed by signing into google.com

Available To	PPS Staff Select PPS Partners
Requirements For Service	A current PPS Network account
How To Get This Service	PPS staff accounts are automatically provisioned. Approved PPS Partners will need to complete an Account Request form
Service Home Page	https://www.pps.net/gmail-faq
Support	https://support.pps.net
Service Owner	OTIS - Service Desk
Service Availability	Available inside and outside of the PPS network
Feedback	itfeedback@pps.net

Google Web Apps

Google Apps, also known as the Google Suite is a set of collaboration tools provided by Google, including Docs, Sheets, Sites, Calendar and Classroom.

Available To	PPS Staff Students
Requirements For Service	A current PPS Network account
How To Get This Service	Google Web App accounts are automatically provisioned for Staff and Students
Service Home Page	https://apps.google.com/user/hub
Resources and Documentation	https://support.google.com/a/users
Support	https://support.pps.net
Service Owner	OTIS - Education Technology
Service Availability	Available inside and outside of the PPS network
Feedback	itfeedback@pps.net

PPS Web/Blackboard (Previously "Schoolwires")

PPS Web, which runs on Blackboard Web Community Manager (previously known as "Schoolwires"), is the hosting platform for both district and school web pages. It is used to present and organize information to the general public and internal staff/students

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Available To	Public Staff
Requirements For Service	Anyone can view the public-level pages. All PPS staff can login to PPS Web to view additional content and the Staff page. In order to edit content, a user must have a current PPS network account and have completed the introductory training on the PPS Learning Campus
How To Get This Service	Please send an email to support@pps.net or create a ticket at support.pps.net. In some instances, we may ask that you fill out an Account Request Form. After creating your account, we will provide you with training and support details.
Service Home Page	https://pps.net
Resources and Documentation	https://www.pps.net/web
Support	https://support.pps.net
Service Owner	OTIS - Application Support
Service Availability	Available inside and outside of the PPS network
Feedback	support@pps.net

Telecom (VOIP)

Telephone, voicemail, automated attendants, call centers, fax services

Available To	PPS Staff Some services provided at additional cost to dept
Requirements For Service	Approved PPS site with appropriate network infrastructure.
How To Get This Service	Submit OTIS Service Request
Resources and Documentation	https://www.pps.net/Page/648
Support	https://support.pps.net
Service Owner	OTIS - Telecom
Service Availability	Available inside and outside of the PPS network
Feedback	itfeedback@pps.net

SchoolMessenger

SchoolMessenger is a rapid notification system used to send mass email, phone calls and text messages. Automated absence notifications and emergency communications are also sent via SchoolMessenger.

Available To	Secretaries Administrators Central-Office Staff
Requirements For Service	A current PPS network account
How To Get This Service	Complete "PT1002: SchoolMessenger Introduction" on the Pepper PD and submit a new account request form
Service Home Page	https://asp.schoolmessenger.com/portlandps

WebEx

WebEx is a virtual conference room which allows users to chat, dial-in, video conference and share content

Available To	Currently limited initial rollout Available district-wide early 2017-18
Requirements For Service	Current PPS Network account
Service Home Page	https://portlandpublicschools.webex.com
Resources and Documentation	https://www.pps.net/Page/10818
Support	https://support.pps.net
Service Owner	OTIS - Telecom
Service Availability	Available inside and outside of the PPS network
Feedback	itfeedback@pps.net