Chromebook & Wifi Hotspot Support
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Chromebook says “unauthorized user”. How does my student login?
Please call the Service Desk at 503-916-3375 or send an email to support@pps.net.
When sending an email, please include a call back phone number and the bar code located on the back of the Chromebook. -
Where to go for Chromebook/charger repair/swap?
Please call the Service Desk at 503-916-3375 or send an email to support@pps.net.
When sending an email, please include a call back phone number and the bar code located on the back of the Chromebook.
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I have a broken Chromebook. How can I get a replacement?
Please contact the Service Desk at support@pps.net to request a replacement.
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How does my student log into their Chromebook?
Click - Sign in with a different account and use a PPS username and password.
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Who can help with password reset for my student?
Please contact your teacher for a student password reset.
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I don’t have an internet connection at home.
Please contact your school principal and request a Hotspot
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How do I set up my T-Mobile hot spot?
Please visit this T-Mobile - Setup webpage.
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When do I return a Chromebook that was checked out to me?
- The district will issue communication with a return plan.
- If your student no longer needs the Chromebook which was assigned to them, please visit the main District office, the Prophet Education Center (PEC), for drop off.
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How to send an email to a student account from a personal account?
For the protection of your student, email from outside PPS addresses is blocked for grades K-8.
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Is there a way to adjust how long a Student’s Chromebook can be left idle before it times out and goes to sleep?
The district’s policy is to lock the screen after 15 mins.
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How do I connect a PPS Chromebook to my home Wifi/hotspot?
Please see this Google Chromebook support page regarding non-PPS network connections.
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Who do I or my student contact for technical support?
An adult with the student can request support via calling in or submitting an email to PPS Service Desk at support@pps.net.
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My student has special needs to use the Chromebook. Who do I contact for help?
Please contact the Assistive Technology Team.
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My student is from a PPS partner school and can’t log into the Chromebook.
If the student is still enrolled at PPS, then call or send an email to our Support. A Dell device needs to be issued.
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I want to connect the PPS Chromebook to my home printer.
There are two ways to set up a home printer on a Chromebook. Please see the directions here.
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I want to connect the Chromebook to an external monitor.
Depending on the model of Chromebook, and your monitor, you will need to use an HDMI cable or USB-C cable with the appropriate connection for your monitor.
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I have lost the Chromebook / power cord. What do I do?
- If you have lost your PPS Chromebook, please file a police report as soon as possible and contact the Service Desk with the case number for further directions.
- If you have lost your Chromebook’s power cord, please contact the Service Desk with the tag number of the Chromebook to pick up a replacement.
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The Chromebook is not charging.
Please contact the Service Desk with the tag number of the Chromebook.
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I have a non-technical issue, how do I share feedback with the District?
Please email us at feedback@pps.net
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I am trying to login to an app and it says it needs a “class code”. What's the class code?
Please contact the Learning Technology team at learningtech@pps.net
