Our Vision: A Sustainable Operating Model
Our Mission: Information Technology (IT) supports academic and operational excellence by empowering people and processes with transformative technology that ensures student success regardless of race, class, or identity.
The Information Technology Department seeks to provide best-in-class IT products and services to the District while enabling customers with the most efficient and appropriate technologies available.
PURPOSE OF THIS COMMUNICATION
To notify PPS employees of a new Support Portal that will be available on Monday, March 4, 2019.
WHAT IS HAPPENING AND WHY
This new service platform will help improve communication, transparency, and efficiency for technology support throughout the district, replacing the former IT Self-Service tool.
WHAT IS THE IMPACT TO YOU
You will be able to submit support requests, check the status of your pending requests, and search through the library of help documentation, which is always accessible at your fingertips. Starting Monday, March 4, you can:
Please note that all of your active IT Self-Service support tickets will be copied over to the new platform.
- Access the new Support Portal at support.pps.net and log in with your PPS email address and password.
- Update and monitor the status of your open support tickets
- Submit a Help Ticket to request Tech Support
- Request New Services such as new devices and apps
- Browse Solutions in our library of FAQs and documentation
We look forward to supporting you!
PPS Information Technology
The PPS Technology Department is working to make sure that District Chromebooks and Chromeboxes are updated to the current version of Chrome OS to be ready for instruction and spring assessments. While most Chrome devices are now up to date, there are currently a large number of Chrome devices in our inventory records that are outdated and not showing active use.
Beginning on March 22, 2019, Chromebooks and Chromeboxes that have not “checked in” to the PPS network within the previous four months will be marked as inactive and will no longer be able to log in. Removing inactive devices from the network will improve processing times and security updates for the rest of our Chrome devices and also free up licenses that can be used for new purchases and donations.
WHAT IS THE IMPACT TO YOU AS A CLIENT
If you have any Chromebooks/Chromeboxes that may not have been used recently, please power them on and log in to make sure they are updated. After March 22, 2019, any devices that have not been used within the previous four months will be flagged as inactive. If you then try to log into an inactive device, you will see a message stating, “This device has been reported Lost or Stolen. Please return to PPS IT”. If this occurs, please contact the IT Service Desk to have the device re-enabled.
In response to recent phishing attacks, the PPS IT Department has added a tool to your Outlook email application in order to help make reporting phishing email attempts quick and easy. The “Report Phishing” button is available in Outlook -- Desktop, Web Client and Mobile App.
Check out the PPS IT school support metrics for last year on this infographic.
7/16/2018School administrators were surveyed in June, 2018 to report their satisfaction with IT Department service levels at their school and what improvements are needed. Of 42 responses received, 80% were mostly satisfied with the remote and onsite support that they received during the 2017-18 school year.
We appreciate hearing from our school administrators as we work to improve service levels. As always, please use firstname.lastname@example.org to share your comments at anytime.