Crisis Recovery (Grief, Loss, and Hate-Based Incidents)

  • The Department of Student Success & Health crisis recovery team supports school communities as a general consultant to all issues pertaining to tragedy, death, and any event causing community impact. Our team will assist school administrators and Senior Directors to assess support needs and deliver the appropriate level of crisis recovery response.

    When the incident is related to a hate-based incident, the SSH Dept partners with the MTSS Dept Restorative Justice team to coordinate response.

Where to Start?

  • Please call or text (503)939-3283. If you call during the night, someone will get back to you by 7:00 am the following morning.

    The Student Success & Health Crisis Recovery Team can:

    • Assist building administrators with crafting trauma-informed communication to building staff and the school community.
    • Serve as a conduit between community-based agencies.
    • Support school-based support staff (counselors, social workers, psychologists) in providing individual and/or group counseling for students
    • Arranging virtual or in-person sessions with Trauma Intervention Program (TIP) responders.
    • Assist staff in having classroom conversations with students
    • Provide direction and guidance to the administrator during crisis response and via phone or email as a follow-up.
    • Provide resource materials, including but not limited to; information about grief, loss, and race-based traumatic stress for students, staff, and families.
    • This team continues to build out supports in response to hate-based incidents.

For Support, Contact:

James Loveland
Senior Director
Amy Ruona
Senior Manager
Mila Rodriguez-Adair
QMHP on Special Assignment

Planning Tools

  •  Navigating Crisis Together: Mental & Behavioral Health Recovery Planning for School Communities is intended for districts [in Multnomah County] who are interested in enhancing school communities so that they are places where students, families, and staff can experience resiliency and healing following a critical incident. This document is intended to be used in tandem with an active process of assessment, engagement, and shared learning with school communities so that it is localized and relevant. While this document outlines national best practices in recovering from a critical incident, individual school communities will ultimately require customization to be truly responsive to their students, family, and staff. 



  • School Level

  • District Level