Site Technology Liaison (STL) Program

STL Position Recommendation Form

The Site Technology Liaison (STL) Program, launched in Fall 2021, is now entering its fifth year! This program equips school-based staff with the knowledge and tools they need to support day-to-day technology use in their buildings. STLs receive ongoing training from OTIS, covering topics such as device management, warranty processes, and basic troubleshooting. They provide Tier 1 support to students and staff, manage devices through the Incident IQ ticketing + asset management system, and help introduce and integrate new tools as they become available. Monthly meetings keep STLs informed and connected, building a strong community of tech advocates across the district. Now in its fifth year, the STL Program continues to strengthen the district’s ability to respond to tech needs quickly and effectively.

Expectations for this extended responsibility (ER) are:

• Using our inventory management software, Incident IQ, to track student devices
  • Assigning and Unassigning Chromebooks
  • Creating Incidents for Chromebooks that need repairs 
  • Dispersing and collecting Chromebooks at the beginning and end of the school year
• Tier 1 Troubleshooting for
  • Student Chromebooks
  • Staff devices
  • Software issues
• Sharing new technologies with school staff
• Attending Monthly Virtual Meetings