• Student Accounts Information

    Updated for the 2021-2022 School Year as of September 13, 2021


    PPS student accounts for all students in grades K through 12 are automatically created once the student is enrolled in Synergy.  Students can use their account to access Google Workspace for Education, StudentVUE, Destiny library system, My.PPS portal, and other services.


    New Students

    Welcome Email
    Parents of new students should have received a welcome email with the subject line, “Welcome To Portland Public Schools!” The email includes the new student’s temporary password. It also includes instructions on how to reset the temporary password and setup password recovery options. If you did not receive that email, please check your spam folder. If you are unable to find the email with the temporary password or need to have the student's password reset, information on how to do that is below. 

    Resetting Passwords

    Students resetting their own password
    If the student has set up their password recovery options, they can visit My.PPS.net and click on "“Help, I forgot my password” to reset their password. See screenshot below. Instructions for how to set up password recovery options can be found on this webpage.

    Forgot password button location.

    Teachers resetting passwords

    If the student has NOT set up their password recovery options, a teacher may reset their password. Instruction for this can be found in the Solutions article, How To - Reset Student Passwords using My.PPS Portal.

    Staff other than teachers resetting passwords
    If the student has NOT set up their password recovery options, most staff can reset student passwords. Instructions for staff (other than teachers) can be found in the Solutions article, How To - Student Password Reset Tool

    Setting up student password recovery options

    Once a student has reset their default password, they are encouraged to visit the ClassLink page titled Setting up Password Recovery Options for Password Reset so that they may reset their own passwords without the assistance of a teacher or other staff. 

    Password requirements by grade level

    Grades K-3
    Student grades K-3 can log in using My.PPS Badges.

    Grades K-5
    Passwords for grades K-5 require a minimum of 12 characters.

    Grades 6-12
    Passwords for grades 6 - 12 must be a minimum of 16 characters and meet the following requirements:

    • At least one uppercase character (A through Z)
    • At least one lowercase characters (a through z) 


    Classroom teachers can print a class list of PPS student usernames from the TeacherVUE Reports menu, selecting the “StudentVUE User IDs” report (#U-SVU901).  For those who do not have "classrooms" in Synergy, reports are available at this link on the Library Services Resource page.

    Designated school staff can look up student usernames in Synergy (see Synergy Resources for instructions) or by using the student password reset tool.  

    If a student cannot log in due to their username not being accurate in Synergy, they will need to inform their teacher or other school staff person who can contact the Service Desk to verify/update Synergy with the correct username.

    The Service Desk can assist school staff with student accounts, but cannot assist students or parents directly.

    For some great digital citizenship lessons for K-12, check out these Common Sense Media resources: www.commonsensemedia.org/educators/scope-and-sequence.


    School Library Single Computer Kiosk Account: 
    Each school has a library account to use for "kiosk" type access. This service allows for a single computer to be logged on and available to students in order to search the library system for a book or library resource. 

    Parent & Volunteer Accounts:
    Parents and volunteers that have a business need to log into PPS computers or systems must complete an Account Form for principal approval. After verification that these users are in the Volunteer database and have followed the volunteer process (which includes background checks), they will receive a network account so they may log into district computers and access systems appropriately. Please note these accounts will have limited access to specific systems, will not receive a PPS email address, and will expire at the end of the school year.