• IT Service Desk School Feedback Survey

    School administrators were surveyed in June, 2018 to report their satisfaction with IT Department service levels at their school and what improvements are needed. Of 42 responses received, 80% were mostly satisfied with the remote and onsite support that they received during the 2017-18 school year.

    Satisfaction Rate With IT Support
    When asked about technology improvements needed at their school, most administrators identified the need for site-based classroom technology support, more Chromebooks for students , new Chromebooks for teachers, Chromebook and other technology repairs, disposition of obsolete technology, and asset inventory tracking and reports. Also noted was the need for new copier/printers (which have now been deployed) and IT support for CUB events.
    Satisfaction Survey Results - 2
    We appreciate hearing from our school administrators as we work to improve service levels. As always, please use itfeedback@pps.net to share your comments at anytime.