• New PPS Support Portal

    3/7/2019

    PURPOSE OF THIS COMMUNICATION
    To notify PPS employees of a new Support Portal that will be available on Monday, March 4, 2019.

    WHAT IS HAPPENING AND WHY
    This new service platform will help improve communication, transparency, and efficiency for technology support throughout the district, replacing the former IT Self-Service tool.

    WHAT IS THE IMPACT TO YOU
    You will be able to submit support requests, check the status of your pending requests, and search through the library of help documentation, which is always accessible at your fingertips. Starting Monday, March 4, you can:

    1. Access the new Support Portal at support.pps.net and log in with your PPS email address and password.  
    2. Update and monitor the status of your open support tickets
    3. Submit a Help Ticket to request Tech Support
    4. Request New Services such as new devices and apps
    5. Browse Solutions in our library of FAQs and documentation

    Support Portlal Screenshot  

    Please note that all of your active IT Self-Service support tickets will be copied over to the new platform.

    WHOM DO I CONTACT WITH QUESTIONS OR PROBLEMS
    Please contact Technology Support at support.pps.net, support@pps.net, or x63375 with any problems or questions you might have.

    We look forward to supporting you!
    PPS Information Technology