PPS REMOTE WORK
Last updated: April 4, 2023
PPS has developed supportive work environment that is rooted in our core values, differentiated to meet the needs of a variety of central office roles, and provides the care and service our schools and community deserve. Below you will find more information about the implementation of our customer service expectations and remote work guidelines.
Customer Service Expectations
Each team has developed customer service expectations. These commitments are critically important for us to demonstrate, especially as we provide central office staff with flexibility and remote work options.
The Superintendent’s Leadership Team will review direct feedback from schools, analyze metrics and escalations (if service expectations are not met). Teams will then update their customer service expectations based on the analysis in an ongoing manner.
Raising our level of service to schools remains a top priority for us as central office staff. Customer service expectations for all departments can be found here. If you have additional questions, please reach out to your supervisor or cabinet-level leader.
As a result of the COVID-19 pandemic, organizations like PPS became more adaptive and flexible, demonstrating our collective ability to be highly productive while working remotely. It reshaped the way we engaged, both virtually and in-person, with one another. We believe that through thoughtful implementation of the lessons learned from the last two years and a consistent set of customer service expectations, we can continue to provide excellent customer service in service of our mission and provide the system more flexibility to meet today’s workforce demands.
Cabinet-level leaders reviewed each individual position, considering a variety of factors to determine the level of eligibility. Each position is unique and requires careful consideration of factors, such as, but not limited to, if the role provided direct support to students required access to tools, equipment or other requirements that are located on-site, type of job responsibilities, etc. Additionally, in coordination with Human Resources, the level of eligibility was determined based on recruitment efforts to date and an understanding of current workforce needs.
Employees in positions that are eligible for flexible or remote work are not required to work remotely; employees are welcome to work from the central office.
Below are the categories of work eligibility for central office employees:
Eligibility for Remote Work - Definitions
Eligible for Full-Time, 5 days a week remote work.
Note: Note: Washington residents in full-time remote work eligible positions are required to physically work from an Oregon office one day per week.
Eligible for a regular remote work schedule, up to 3 days of remote work per week, determine schedule with advance consultation with supervisor.
Eligible for up to 8 hours per work week, on an ad hoc basis, with advance consultation with supervisor; no regular remote work schedule.
Direct School Support
No regular remote work schedule because role is expected to provide direct school-based support while schools are in session; may work remote on days when school is not in session (any remote work is agreed upon in advance and at supervisor discretion)
Not eligible for remote work
The approved eligibility level for each central office position is available here. If you have questions or would like to discuss this further, please contact your supervisor.
The PPS Employee Remote Work Guidelines are available here.
This document includes important information about remote work best practices, expectations, and supports.
Every office must ensure a physical presence in their department Monday through Friday. This is to support our educators, colleagues and community members who need in-person support at the PEC. Supervisors or cabinet-level leaders will work with teams to ensure there is appropriate coverage.
Every PPS staff member must be available for any in-person standing or ad hoc staff meeting required by their supervisor or cabinet-level leaders.
Workspaces must clearly indicate if an employee is working remotely and how to contact them and an out of office message is placed on email and voicemail when appropriate and directs staff who to contact during your absence (see guidance and templates in the remote work guidelines).
Remote Work Forms
Completed and signed forms must be uploaded here.